Legal terms governing your use of EventMaps
Effective: July 18, 2025 | Last Updated: September 8, 2026
If you create events on EventMaps, please pay special attention to Sections 6-9 regarding your responsibilities, liability, and indemnification obligations. By creating an event, you accept these terms in full.
Welcome to EventMaps ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of the EventMaps website and mobile application (the "Service") operated by Umit Hayim ("EventMaps").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
EventMaps is a platform that allows users to:
The Service includes payment processing for ticket sales, facilitated through our payment partner Stripe. EventMaps acts as a marketplace connecting event organizers with attendees.
You may not post content that:
You agree not to:
When you upload or submit content to EventMaps (event titles and descriptions, images, organizer details, corrections), you keep ownership of it. You grant EventMaps a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce, resize and crop for layout, and share that content on the Service and in previews of the Service (for example link previews and search results) for as long as the content is on the Service. You confirm that you hold the rights needed to grant this licence, including for any photos or posters you upload. We may remove content that breaks these Terms.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
EventMaps operates as a marketplace platform, not as an event organizer.
By using EventMaps to discover or purchase tickets to events, you acknowledge that you are entering into a transaction directly with the event organizer, not with EventMaps. You should use your own judgment when deciding to attend any event.
Some events on EventMaps are listed by our team from public sources, such as the Barcelona City Council's cultural agenda and open-data portal. These listings are marked as public listings and show the organizer's name and a link to the official page. EventMaps is not the organizer of these events, sells no tickets for them, and cannot guarantee that their details are complete or current; check the official page before you go. Organizers can claim, correct or remove a listing by writing to support@eventmaps.io; we act on requests within 48 hours. Information taken from Barcelona City Council sources is reused under the Council's legal notice and the Creative Commons Attribution 4.0 licence and is credited on each listing.
You are solely responsible for determining and fulfilling your tax obligations, including collecting, reporting, and remitting any applicable taxes (such as VAT, sales tax, or income tax) related to ticket sales and event income. EventMaps does not provide tax advice and is not responsible for your tax compliance.
Event organizers accept full liability for their events and all related claims.
As an event organizer, you are solely and fully liable for:
EventMaps is not liable for any claims, damages, or losses arising from events listed on the platform, including but not limited to: event cancellations, event quality issues, personal injury, property damage, theft, fraud by organizers, or any other issues related to events. EventMaps's role is limited to providing the platform technology and payment processing services.
Event organizers agree to indemnify, defend, and hold harmless EventMaps, its owner, employees, agents, and partners from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
All users agree to indemnify EventMaps against claims arising from their use of the Service, violation of these Terms, or infringement of any third-party rights.
When you purchase a ticket through EventMaps, you are entering into a direct transaction with the event organizer. EventMaps facilitates this transaction but is not a party to the agreement between you and the organizer.
By purchasing a ticket, you acknowledge that:
Tickets are valid only for the specific event, date, and time indicated. Tickets may not be resold or transferred unless explicitly permitted by the event organizer. Duplicate or fraudulent tickets will be void.
All payments are processed securely through Stripe, our third-party payment processor. By using our payment services, you also agree to Stripe's Terms of Service.
EventMaps charges buyers an 8% service fee on all paid ticket purchases. This fee is added to the ticket price at checkout and is displayed separately before payment. The service fee covers payment processing costs and platform services.
The service fee is non-refundable. In the event of a refund (including event cancellation), attendees receive the ticket price back, but the service fee is retained by EventMaps. The only exception is refunds due to EventMaps platform errors, in which case the full amount including service fee will be refunded.
Organizers receive 100% of the ticket price. EventMaps does not charge organizers any commission or payment processing fees — these are covered by the buyer service fee. Free events do not incur any fees.
All prices on EventMaps are displayed in Euros (€). Event organizers set their own ticket prices. EventMaps does not control or guarantee ticket pricing.
Event organizers may set their own refund policies for their events. These policies are displayed on the event page before purchase. By purchasing a ticket, you agree to the organizer's stated refund policy.
Regardless of the organizer's refund policy, attendees are entitled to request a refund if the event undergoes a "Significant Change." Significant Changes include:
When a venue change occurs:
The following are NOT considered Significant Changes and do not automatically entitle attendees to refunds:
Refunds are processed through Stripe and typically take 5-10 business days to appear in your account.
When a refund is issued:
When an attendee requests a refund (outside of Significant Changes described in Section 12.2):
To request a refund, contact the event organizer directly or submit a support request at support@eventmaps.io.
Event organizers may cancel their events subject to the following conditions:
EventMaps reserves the right to restrict or suspend organizers who repeatedly cancel events, as this negatively impacts attendees and platform trust.
If a payment or ticket issue occurs due to a technical problem on EventMaps' platform (not the organizer's fault), EventMaps will work with the affected parties to resolve the issue, which may include issuing refunds. Technical issues on the organizer's end (such as incorrect event details) are the organizer's responsibility.
For event organizers with paid events, payouts are processed as follows:
The following are deducted from your payout:
To receive payouts, you must complete Stripe's identity verification and connect a valid bank account. EventMaps reserves the right to withhold payouts if there are pending disputes, suspected fraud, or violations of these Terms.
EventMaps does not pre-approve or verify events before they are published. Events created by organizers are published immediately upon submission. While we employ automated systems to detect potentially problematic content, we cannot guarantee that all inappropriate content will be caught.
EventMaps reserves the right to, at any time and without prior notice:
Users can report events or content that violate our guidelines using the "Report Event" feature on any event page. We review all reports and take appropriate action, typically within 24-48 hours.
If you believe that content on EventMaps infringes your copyright, trademark or other rights, or that a listing about your event is wrong, send a notice to support@eventmaps.io with: your name and contact details; proof that you hold the right or represent the organizer; the address of the listing or content; what is infringing or wrong; and, for removal requests, a statement that the information in your notice is accurate. We review every notice and remove or correct the content within 48 hours of receiving a complete notice. We may pass the notice on to the user who submitted the content. This is our notice-and-action channel under Spanish law (Law 34/2002, LSSI) and the EU Digital Services Act.
EventMaps encourages attendees and organizers to resolve disputes directly. If you have an issue with an event:
If you believe a charge is unauthorized or incorrect, please contact us before initiating a chargeback with your bank. Chargebacks can result in:
For disputes with EventMaps directly, please contact us at support@eventmaps.io. We aim to respond to all inquiries within 5 business days.
To the maximum extent permitted by law, EventMaps and its owner shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Our total liability for any claims arising from your use of the Service shall not exceed the greater of:
EventMaps is a platform provider and is not responsible for events listed on the Service. We do not guarantee that events will occur as described, that organizers are legitimate, or that events are safe or legal. Users attend events at their own risk.
These Terms are governed by and construed in accordance with the laws of Spain. Any disputes arising from these Terms or your use of the Service will be resolved exclusively in the courts of Barcelona, Spain.
If you are a consumer in the European Union, you may also have rights under the consumer protection laws of your country of residence. Nothing in these Terms affects your statutory rights as a consumer.
For questions about these Terms or the Service, please contact us:
EventMaps
Email: support@eventmaps.io
